Frequently Asked Questions
Everything you need to know about your 12th Tribe experience.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Once shipped, standard delivery typically takes 3-5 business days depending on your location.
What is your return policy?
We accept returns on unworn items with tags attached within 30 days of delivery. Please note that sale items and intimates are final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific region.
How can I track my package?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer interest-free installments via Afterpay and Klarna.
How do I know what size to order?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit.